[DRAFT, NOT PUBLISHED] Migrated from the previous MMF site and rebranded to Agroley. Replace every [BRACKETED ITEM], and have the legal and commercial terms confirmed by the owner (and, for legal text, a qualified adviser) before publishing.
3-day policy
Our policy lasts 3 days from the date your order is delivered. If 3 days have passed, unfortunately we may not be able to offer a refund, replacement or exchange.
Perishable food products
Makhana and other food products are perishable goods. We support a refund, replacement or exchange only where there is a verified manufacturing defect, damage in transit, wrong item, missing item, expired product or another verified product-quality issue.
We do not accept change-of-mind returns, opened or consumed food products, or returns caused by incorrect storage after delivery.
Non-returnable items
Gift cards and opened, used or consumed food products are non-returnable. Sale or promotional items are eligible only for a verified defect, damage, wrong item, missing item or expiry issue.
How to report a return or refund request
Contact [SUPPORT EMAIL] within 3 days of delivery with your Order ID, receipt or proof of purchase, photographs or video of the issue, product label or batch details where available, and a short description of what happened.
Please do not send a product back before receiving return instructions. Keep the original product, label and packaging available for inspection.
Inspection and resolution
Once the product or evidence is reviewed, we will notify you whether the request is approved or declined. If approved, we may offer a replacement, exchange, refund or another suitable resolution depending on the issue, stock availability and payment status.
Refund timing and return shipping
Approved refunds are returned to the original payment method where possible. The time for the credit to appear depends on the payment provider and bank. If a return is requested for a verified defect or delivery problem, we will communicate the return-shipping arrangement; otherwise, return shipping may be the customer’s responsibility and shipping charges may be non-refundable.
Late or missing refunds
If an approved refund has not appeared after the timeline communicated by us, first check your bank or payment-provider statement, then contact us at [SUPPORT EMAIL] with your Order ID and refund reference if available.
Gifts
If a gifted product has a verified defect or delivery issue, please contact us with the Order ID. Any approved refund will normally be issued to the original purchaser, while a replacement may be arranged for the recipient where possible.